Refund policy

Last updated: November 10, 2026

This Refund and Return Policy applies to purchases from Usicondo through usicondo.com.

Return window

Request a return within 30 calendar days after the order is marked delivered.

Return conditions

Items must be unused, unwashed, undamaged, complete, and in resalable condition, with original packaging, labels, accessories, and included parts. Items showing use, washing, stains, odors, damage, or missing components may be refused.

Return shipping

For a change of mind, ordering error, or other reason not caused by us, the customer is responsible for return shipping. If an item arrives damaged, defective, or incorrect, contact us promptly with photos; after review, we will provide an appropriate resolution and a prepaid return label when applicable. We do not charge a restocking fee.

Refund timing

After an approved return is received and inspected, we will issue the refund to the original payment method within 10 calendar days. Banks and payment providers may take an additional 5–10 business days to post it.

Exchanges

We generally process returns as refunds. Replacement requests for damaged, defective, or incorrect items are reviewed based on availability.

Contact

Contact support@usicondo.shop before sending anything back. We will confirm eligibility and provide the authorized return instructions and return address. Do not send a return to the business correspondence address unless we specifically instruct you to do so.